Frequently Asked Questions
Everything you need to know about shopping with Modaselle
Are all items sold on Modaselle authentic?
Yes, every item undergoes a rigorous multi-point inspection by our team of experts to ensure 100% authenticity before it is listed on our site.
What is your return policy?
We offer a 14-day return window for all items. Products must be returned in their original condition with all Modaselle security tags attached to be eligible for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within North America. International shipping times vary by location but generally arrive within 7-10 business days.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payments via PayPal and Apple Pay.
How do you determine the condition of pre-owned items?
We use a standardized grading scale ranging from 'Brand New' to 'Fair'. Detailed descriptions and high-resolution photos of any wear are provided on each product page.